What is the turnaround time for receiving an estimate? 
Given no foreseen difficulties in opening your electronic file, we typically have your estimate prepared and in your hands within 24 hours.

Can I send you my file electronically? 
Yes, by attaching it to your estimate request found on our Free Quotes page of our website. If all else fails, you can attach it to an email to us at anytime thereafter at email@certifiedtranslationservices.com.

How do I get my file to you if it is not in an electronic format? 
You can fax, email, or mail your document to us for an estimate. Our contact information can be found on our Contact Us page of our website.

Will someone contact me about my estimate? 
Yes, We will be in contact with you within 24 hours of receiving your request. If for some reason we feel we cannot get your quote prepared and in your hands within 24 hours we will contact you and let you know when you can expect to receive it. You will receive a confirmation via email within minutes if you send your file electronically using our form online.

What do I do if I am ready for you to begin translating my file or document? 
If you’re ready for us to begin, simply sign and date our estimate and fax it to us at 1.803.781.5052. Once we receive your signed estimate, we will begin to translate your documents. Please note: by signing the estimate you agree to have Certified Translation Services provide translation services for you and any expense………

Are there any other possible costs that might be incurred? 
Costs not included in the original estimate are overnight fees, mailing fees, long distance charges and any changes not previously quoted on.

How do you price? 
Pricing is based on a per word count in most cases. The language to be translated into also affects the pricing. Asian and European languages often have a higher price per word. Depending on the target language, your estimate will be detailed so you can see where the bulk of the cost is.

What qualifications do your translators have? 
Our translators have many years of providing professional translations in their respective fields. We only choose professionals with technical expertise. For more information about a specific translator, contact us and we will send you our translator’s credentials.

Is the translator a native speaker? 
Accuracy depends upon using native speakers as translators. Almost all of our translators meet this qualification. For those who are not, we ensure that they are proficient in the target language and use our proofing system to check on all translations for accuracy.

What languages do you translate to? 
We have a vast array of translators on hand to handle any language for you. From Arabic to Vietnamese, we can translate it.

What steps are taken to ensure that my translation is accurate? 
We believe that to achieve high-end results on a consistent basis, you MUST have a system in place. That is why we have many phases from beginning to end to ensure that your translation is exactly how you want it. Your translation will have passed through the hands of several individuals who will proofread for accuracy. Our goal is to provide you with a worry free service.

How do you handle revisions or corrections, if necessary? 
Although we strive for perfection on every translation job, we too are human and are prone to mistakes. In the unlikely event that an error occurs, we will bend over backwards to correct the matter in lightning speed time. We believe that a happy client is a repeat client.

Do you provide translations as electronic files? 
Yes, We are equipped with the latest technology to provide you with a completed translation that is ready to go to print.

Do you provide website design and development? 
We provide all web services. We can plan your best website strategy and create and manage it for you. We carefully write your website so that when submitted you can rank in the top of the major search engines. To learn more about our website service, please contact us.

Can you translate and do voice-overs for audio or video recordings? 
YES! Certified Translation Services can provide this highly skilled and cost effective translation service.  Global marketing is becoming more and more essential for your business' survival in our society.  Becoming global can be as simple as contacting us.  We'll do all the work for you.

What if I want the translation to look exactly like the original? 
We provide Desktop Publishing, formatting and typesetting. Whether it’s for a product label or website, we will make your translation look exactly how your original is.

Can you handle the printing of my job? 
We are a full-service translation company. That means that we can do anything for you. Many of our clients want us to handle printing and mailing their manuals or brochures to their potential clients. Let us save you time and effort getting the entire job done.

What is localization? 
Localization in translations or interpretations means knowing and understanding the special nuances that only native speakers know and understand.  This colloquial dialect is necessary when translating or interpreting for business purposes.  We can localize any language for you so that your translation is right on target.

What is Desktop Publishing? 
Desktop Publishing refers to the arrangement and layout of your project.  Once the text is translated, Certified Translation Services can design and arrange your piece to have the look and feel of the original, or create a new or refreshed professional appearance altogether!

What does formatting mean? 
Formatting refers to the exact location of the translation between specified margins.

What does typesetting mean? 
Typesetting refers to the "type" font and keystroke of every word in your document. Certified Translation Services has over 450 type styles to choose from.

Providing certification and documentation of nondisclosure of material. 
We understand that you may have sensitive material that needs to be translated. All CTS employees nondisclosures necessary to ensure that your information is safe with us. If your translation is of a legal nature, we will be happy to provide you with a letter of certification that the translation did not in any way affect the original meaning intended. We have our translators and interpreters sign a work order for each and every project with which they're involved that includes a confidentiality clause for that project. Furthermore, we're always happy to sign client-provided confidentiality or nondisclosure agreements.

If I only have a hardcopy of my document, how can I get it to you for a quote? 
You can fax us your hardcopy or mail it.  If you need a quote fast, we recommend that you overnight the hardcopy.  Our address can be found on our Contact Us page.